Warranty

Every Helle knife comes with what we call a lifetime warranty matching the expected lifetime on the products. Using it the right way and maintaining it has a direct effect on the product's lifetime.

We warrant the product to be free from defect for the lifetime of the product. The Helle warranty covers manufacturing defect and does not cover misuse or negligence on maintenance. Unfortunately, we cannot warrant the quality of products handled by distributors outside of our carefully selected network of partners, so purchases made through unauthorized resellers are not covered by this warranty policy.

Warranty does not cover:

  • Damage caused by accident
  • Improper care or lack of maintenance
  • Normal wear and tear
  • Breakage due to batoning
  • After-market modifications
  • Purchases made through unauthorized resellers

Warranty claim items should be:

  1. Returned to place of purchase. 
  2. Include a written description of the reason for the warranty claim with the following information.
    1. How the knife was used when it broke
    2. Date of purchase
    3. Name and adress of the store where knife was purchased.
    4. Address to the owner of the product for return purposes.
    5. Your Email
    6. Your Phone number

If it is not possible to process the warranty through your place of purchase or if you bought from Helle directly, please contact us at post@helle.no with the above description. If approved, you will be asked to return your knife with USPS to the our service partner Ragweed Forge at the following address: 

Ragweed Forge, PO Box 326, Sanborn NY 14132. Please mark the box with "Helle warranty return".

  • Please be aware that Helle does not pay for inbound shipping.
  • Please note that we are not responsible for lost inbound shipments.

Approved warranty claims are for replacement products only. If an exact replacement is not available, Helle reserves the right to replace with a similar valued item. Warranty decisions by Helle are final and cannot be disputed.

Only warranty claims presented with the above information will be handled.

Use your Helle knife with care and for the intention it has been made. Helle makes cutting tools for carving and woodwork.

Please do not use Helle knives for batoning. Especially not stick tang knives. A knife used for batoning will not be approved as a warranty claim

Helle will not replace knives that have been lost or handle warranty claims based on pictures only. Although a picture can often help us determine if there is cause for replacement or not to save time and money. If you are uncertain if the knife can be allowed for a warranty claim, just send us an email including photos and the above information.

For warranty service if the store where you purchased your knife is not responding, please connect via our Distributor list. If neither respond, please send an email to warranty@helle.no